After-sales service

Dajing Intelligent is committed to providing excellent and efficient after-sales service to all users. The customer service center and technical support center answer product questions and provide technical consultations for customers around the clock; strictly follow the national "three guarantees" regulations to provide a full range of after-sales services such as return and exchange, free warranty, and lifetime maintenance; for cooperative customers, we provide a full range of Accessory support, technical support, free technical training, etc.; Dajing Smart has established a 24-hour telephone complaint center. Customers who are dissatisfied with the after-sales can complain in time. The complaint center guarantees to deal with it within 1 hour and give a satisfactory answer.

Product Customer Service Center

1. Dajing Customer Service Center 8-hour service hotline: 0755-89369525, 24-hour service hotline: Manager Guo: 19925261003; Manager Yuan: 18386183535. If you have any questions about after-sales service, you can call the customer service center at any time, and the customer service center will serve you wholeheartedly.

2. Dajing customer service center responds to the customer's consultation and service needs as soon as possible, and completes the processing resolution and processing plan within 1 hour, and gives the customer a satisfactory answer.

Technical Support Center

1. If the customer is only consulting technical issues, he can directly call the technical support center 8-hour customer service hotline: 0755-89369525

2. The technical support center responds to customers' technical inquiries as soon as possible. The processing resolution and processing plan will be given within 1 hour.

Customer Service Process

1. After answering the call, the customer service specialist will ask the customer's needs. If it is a product problem, the problem will be solved in accordance with the relevant return and warranty regulations; if it is a technical consultation problem, the customer service center will help you transfer to the technical center and a dedicated technical engineer Answer it.

2. After the customer service is completed, the customer service specialist will inquire about the customer's satisfaction with the service. If they are not satisfied, they will arrange a special person to answer again until the customer is satisfied with the result.

Return, warranty and repair

We strictly implement the "three guarantees" of the country's related products, and provide a full range of after-sales services including return, warranty and maintenance for the Dajing intelligent products purchased by customers.